Study of Barriers to Technology Adoption among India's Micro, Small and Medium Enterprises: Synopsys 1. Introduction for the study – The Problem

Study of Barriers to Technology Adoption among India's Micro, Small and Medium Enterprises: Synopsys 1. Introduction for the study – The Problem

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  Study of Barriers to Technology Adoption among India’s Micr o, Small and Medium Enterprises: Synopsys 1. Introduction for the study  –  The Problem. Irrespective of the fact that the technology adoption is a catalyst not only for growth among India’s micro, small and medium enterprises (MSMEs), but for the growth of the Indian economy as a whole, Small and Midsized Businesses have not yet adapted internet and communication technology in its day-to operations. Many stakeholders, including the Government of India, technology companies and MSME leaders, recognise that roadblocks relating to infrastructure, technology and skilled labour must be eliminated to sustain the growth of MSMEs and ensure th eir continued contribution to India’s industrial production, economic growth and employment. In India, medium-sized and large businesses are adopting technology in major ways, even ahead of their counterparts in Western markets, particularly with respect to mobile technology. India’s widespread adoption of mobile solutions create a major opportunity for other countries to learn from the India experience and find new ways to “leapfrog” traditional communication means and use the mobile channel to reach huge populations on key issues of social and economic importance. Despite India’s global technology “case study” and best practices, today small business in India is simply not realising the full potential technology can bring as a game-changer to the old ways of doing things in their businesses. 2. Need for the study Although technology adoption considerably increased during the implementation of the Government of India’s 11th Five Year Plan –  with its focus on creating a technology infrastructure and rolling out technology-driven services  –  the use of technology in MSMEs remains limited. As a result, there is a clear and deeply-felt need to accelerate the pace of technology adoption in the small business community and disseminate technology across the bottom of the pyramid  –   and among India’s MSMEs specifically –  dramatically during the implementation phase of the 12th Five Year Plan. All businesses aim to be more efficient, more responsive, have better control over finances, better access to accurate data, and better ways to acquire  customers. Technology can facilitate these outcomes, thus underscoring the importance of communicating  –  and demonstrating  –  how technology provides MSMEs with better control over their financial future. Ultimately, together a set of collaborative stakeholders must better demonstrate the benefits of technology to India’s micro and small businesses so they can suc ceed in today’s ever -changing business environment. Furthermore, together we must increase micro and small business es’ access to technology by making it affordable, easy-to-use and ensuring there is the core infrastructure (both physical and skills-based) to facilitate its use. Through innovative programmes, better communication around those technology solutions that work today and a willingness to solve the most challenging problems facing micro and small businesses every day, together we can transform India’s MSME sector. 3. Objectives of the study We hope this study will help develop and implement more effective policy measures, impactful training, and other innovative resources to enable technology adoption among India’s critical MSME sector. We look forward to further develop the recommendations proposed to be set out in this project and explore opportunities to bridge to the digital divide among Ind ia’s micro and small businesses.   4. Scope of the study The proposed study intended to study different barriers of adoption of information technology tools available in the market for small and mid  – sized organisation. IT also intends to suggest some of the tools relating to information technology which can be used. A case-study is proposed to be conducted with reference to implementation of tools available in the open source domain. Some of line of business tools selected of study and implementation are:    SCM    CRM    HR    Financial Accounting    Invoicing     Reporting Tools    E-learning, online-tests 5. Methodology and database It is intended to use the standard methodology. -   Qualitative Assessment -   Quantitative Analysis It is proposed to apply the findings from the qualitative stage of the research, the research’s quan titative assessment into the reluctance to invest in and adopt technology. It is expected that such assessment may uncover certain barriers such as (i) cost, (ii) lack of skilled manpower, (iii) low awareness of the benefits of technology, (iv) security and privacy, and (v) poor infrastructure. The research among some of the micro and small businesses across 1-2 cities in and around Nashik may lead to key conclusions. 6. Period of the study The study intends to cover time period of last 5 years. Qualitative data based on the survey will give indications in change in preferences of entrepreneurs. 7. Limitations of the study -   Collection of the data is from select cities therefore trend in the region may not be trend of the nation. -   Size of the company whose data is collected may differ; hence it is necessary to normalize the data which may give skewed picture. -   Reluctance to give financial data may limit the conclusions relating to impact on the key financial parameters. 8. Bibliography: IT is proposed to use the following documents available in public domain to decide the qualitative aspects of the study: -   Annual report of Ministry of MSME -   Report of National Knowledge Commission on Innovation in India -   Report on SaaS and Indian SMB by Manjari Junejha -   Report of PWC on Changing SME Landscape for CII -   # # #
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